Effective Date: May 28, 2026

W&P HVAC Corporation (“we,” “us,” or “our”) operates the website located at [Your Website URL] (the “Site”) and provides residential and commercial heating, ventilation, and air conditioning services across New York, New Jersey, Connecticut, and Long Island.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Site, submit a “Get a Free Estimate” form, upload equipment photos, or schedule an HVAC service with our dispatch team.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you (“Personal Information”). We collect this data in two ways:

A. Information You Provide Voluntarily

When you interact with our Site, fill out forms, or communicate with our New Rochelle headquarters, you may provide us with:

  • Contact Information: Your first and last name, phone number, email address, and physical service address (including street, city, state, and zip code).

  • HVAC System Details: Information regarding your heating/cooling system type, service history, and structural requirements.

  • Media Uploads: Photos or videos of your outdoor condenser unit, boiler, furnace, smart thermostat, or ductwork that you upload to receive a more accurate digital estimate.

  • Payment Details: Financial account information or billing addresses if you make payments for completed jobs online or over the phone.

B. Information Collected Automatically

When you browse our Site, our servers may automatically log standard information provided by your web browser or mobile device, including:

  • Your IP address, browser type, operating system, and device identifier.

  • The specific pages you visit on our Site, the time and date of your visit, and the time spent on those pages.

  • Referring website URLs and search terms that led you to our Site.

2. How We Use Your Information

W&P HVAC Corporation uses the collected data to eliminate guesswork and provide you with seamless, high-quality service. Specifically, we use your information to:

  • Process, evaluate, and respond to your request for a Free Estimate.

  • Dispatch certified HVAC technicians to your residential or commercial location.

  • Analyze uploaded unit photos to diagnose system failures prior to arrival, saving time and improving repair accuracy.

  • Send you service confirmations, technical updates, billing invoices, and critical 24/7 emergency weather alerts or seasonal maintenance reminders.

  • Optimize website performance, user experience (UX), and local search visibility.

3. SMS and Mobile Text Messaging Policy

By providing your phone number on our Site (such as through the “Schedule a Service” portal), you expressly consent to receive text messages (SMS) from W&P HVAC Corporation regarding appointment confirmations, technician arrival tracking, and estimate notifications.

  • Opt-Out: You can opt-out of receiving text messages at any time by replying “STOP” to any text message received.

  • Data Security: We do not share, sell, or rent mobile information or SMS consent to third parties for marketing or promotional purposes.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your Personal Information to third parties. We may share your data only in the following limited circumstances:

  • Service Providers: We may share data with trusted third-party contractors, software vendors, or dispatch platforms who assist us in operating our website, managing our calendar, or processing payments. These parties are strictly bound by confidentiality agreements.

  • Legal Compliance: We may disclose your information if required by law, subpoena, or government regulation, or to protect the safety, rights, and property of W&P HVAC Corporation, our clients, or the public.

5. Data Security

We implement robust commercial security measures, including Secure Socket Layer (SSL) encryption protocol across our entire Site, to shield your sensitive data during transmission. While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights and Choices

Depending on your jurisdiction, you may hold specific rights regarding your personal information under local laws. You generally have the right to:

  • Request access to the personal data we hold about you.

  • Request that we correct or update any inaccurate information.

  • Request the complete deletion of your personal data from our operational databases.

To exercise any of these rights, please contact our administrative team using the contact information provided below.

7. Changes to This Privacy Policy

W&P HVAC Corporation reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted directly to this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled by our Tri-State operational offices, please contact us at:

  • Company Name: W&P HVAC Corporation

  • Corporate Office: 53 Cleveland Ave, New Rochelle, NY 10801

  • Phone Number: (718) 607-0132

  • Email Address: w.********@***il.com